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FAQ

Frequently Asked Questions

Account

Q:  How do I register a new account?
A:  You can click on Register in the top right hand corner, or alternatively, you can register when you reach the checkout.

Q:  How do I sign into my account?
A:  You can click on Login in the top right hand corner, or alternatively, you can login when you reach the checkout.

Q:  I’ve forgotten my password. What do I do?
A:  Click on Login in the top right hand corner, and then click ‘Forgotten Your Password?’. Enter your email address and a password reset email will be sent.

Q:  How do I change my account information?
A:  Once logged in, simply click on My Account where you have the option to add/edit delivery addresses and change your password.

Q:  I have a question about my payment, what should I do?
A:  Please contact our customer services team on 0800 801 901.

Q:  Can I view my order history?
A:  Yes, click on My Account then select Order History to view your previous orders.

Orders

Q:  Can I get a free sample?
A:  You sure can. Please email us on samples@rymanprintshop.co.uk and tell us which samples you would like to receive, and where to send them.

Q:  How long will my order take?
A:  The length of time to complete an order can vary with complexity and volume. We aim to get every order delivered within 2-4 working days.

Q:  How do I change my order?
A:  We’re afraid that because we’re a production facility, once your order has been sent to print it is not possible to cancel.

Q:  I’ve uploaded the wrong artwork. What do I do?
A:  Contact our customer services team before 3pm on the day the order was placed and we can cancel your order. We will refund your order and you can place the order again with the correct artwork. After 3pm we start the production process and orders cannot be amended.

Q:  How do I cancel my order?
A:  Contact our customer services team before 3pm on the day the order was placed and we can cancel your order and arrange a refund. After 3pm we start the production process and orders cannot be cancelled.

Q:  My order has not arrived. What do I do?
A:  If your ordered hasn't arrived in the time specified please get in touch with our customer services team on 0800 801 901, who will give you the latest tracking information for your order.

Q:  What if I’m not satisfied with my order?
A:  We’re sorry that you’re not happy with your order. Please get in touch with our team to talk about the options available.

Q:  Can I reorder a previous job?
A:  Yes. Please click on My Account, then Order History to view your previous orders.

Artwork

Q:  Which file types do you accept?
A:  We accept most file types including .eps, .pdf, .doc, .ppt and .pub.

Q:  What is the maximum size for my artwork?
A:  We have no limit on the size of files but please note that large files will take longer to   upload.

Q:  What is the required bleed area for my files?
A:  The bleed area of any printed item has to be a minimum of 1.5mm for most common products.

Shipping and Delivery

Q:  How much is delivery?
A:  Delivery is £4.00 per product?

Q:  Where do you deliver to?
A:  All UK locations

Q:  Can you deliver on a Saturday?
A:  We can currently only deliver on Monday to Friday

Payment

Q:  What methods of payment do you take?
A:  We accept most major debit and credit cards Visa, Matercard, Maestro. We take security very seriously indeed, so your details will be safe with us. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

Q:  Do you store any credit card information?
A:  No, we do not store any credit or debit card details on our servers or databases.

Q:  Do you offer credit accounts?
A:   If you are a business and would like to discuss your print and stationery needs with us, including opening a credit account, please contact our Ryman Business Accounts team on 08000 288 445 or email businesssales@ryman.co.uk.